API Documentation
Create a conversation for your organization.
Required fields
customer_email(string) - Customer’s email addressmessage(string) - Message body (plain text)
Optional fields
customer_name(string) - Customer’s display namesubject(string) - Conversation subject linemessage_html(string) - HTML version of the messagepriority(string) -low,medium,high, orurgentassignee_email(string) - Auto-assign to a team memberexternal_id(string) - Idempotency key to prevent duplicates
Request Example
Response
id(string) - Unique conversation ID (UUID)display_id(integer) - Human-readable ticket numberstatus(string) - Conversation statusurl(string) - Direct link to the conversation in the dashboard
